1. Data Controller
DILEMA ABSTRATO - UNIPESSOAL LDA, Almargens, CXP 401 Z, 8150-013 São Brás de Alportel, Portugal. Email: info@dilemaabstrato.com. Website: https://dilemaabstrato.com.
2. Scope of This Policy
This Privacy Policy applies to personal data collected through dilemaabstrato.com, our contact forms, email correspondence, and related digital channels operated by DILEMA ABSTRATO - UNIPESSOAL LDA. It does not apply to third-party websites linked from our pages, which are governed by their own privacy policies.
3. Information We Collect
We may collect: (a) identity and contact data you provide (name, email, phone, company, message content); (b) technical data such as IP address, browser type, operating system, device information, referral source, and pages visited; (c) cookie and preference data, including language selection and cookie consent choices stored locally in your browser.
4. How Information Is Collected
Personal data is collected when you submit our contact form, send us an email, interact with the AI assistant on this website, adjust language or cookie preferences, or otherwise communicate with us. Technical data may be collected automatically through server logs and cookies when you browse the site.
5. How We Use Your Information
We use personal data to respond to inquiries, evaluate potential engagements, provide IT marketing services, operate and improve our website, analyse aggregated traffic patterns, maintain security, prevent abuse, and comply with legal obligations. We do not sell personal data to third parties and do not use your data for automated decision-making that produces legal or similarly significant effects.
6. Cookies & Similar Technologies
We use essential cookies and local storage required for core site functionality (including language preference and cookie consent). With your consent, we may use analytics cookies to understand how visitors interact with our content. You can accept all cookies or continue with essential cookies only via the cookie banner. For more detail, see our cookie notice displayed on first visit.
7. Legal Basis for Processing
Under the GDPR and applicable Portuguese law, we process personal data based on: your consent (cookies, optional communications where applicable), performance of a contract or pre-contractual steps at your request, legitimate interests in operating, securing, and improving our website and business communications, and compliance with legal obligations.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Contact inquiry data is typically kept for up to three years after the last interaction, unless a client relationship requires longer retention for contractual, accounting, or legal purposes.
9. Your Rights Under GDPR
You have the right to access, rectify, erase, restrict, or object to processing of your personal data, and the right to data portability where applicable. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal. To exercise your rights, contact info@dilemaabstrato.com. You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD) in Portugal.
10. International Data Transfers
We primarily process data within the European Economic Area (EEA). If any service provider processes data outside the EEA, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission or an adequacy decision — in accordance with GDPR requirements.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, access controls, encrypted connections (HTTPS), and limited internal access on a need-to-know basis. No method of transmission over the internet is completely secure; we encourage you not to send sensitive information via unsecured channels.
12. Third-Party Processors
We may share personal data with trusted processors who assist in operating our website and business — such as hosting providers, email services, analytics tools (only with consent), and map embed services. Processors act only on our instructions and under data processing agreements or equivalent contractual safeguards where required by law.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The updated version will be published on this page. We encourage you to review this policy periodically. Where changes materially affect your rights, we will take appropriate steps to inform you.
14. Contact
For any questions about this Privacy Policy, to exercise your data protection rights, or to request information about our processing activities, contact us at info@dilemaabstrato.com or write to DILEMA ABSTRATO - UNIPESSOAL LDA, Almargens, CXP 401 Z, 8150-013 São Brás de Alportel, Portugal.